Palmberg GmbH has a complex network consisting of different partners for administration, repair and vehicle maintenance. Thus, the processes might become unclear and tedious. By means of ‘connect business’, the company has identified the perfect interface between its own enterprise, contract and service partners. Moreover, Palmberg was able to optimize their fleet management processes considerably.
Palmberg counts on ‘connect business’ for a better overview of their fleet consisting of solely Mercedes-Benz cars, which has grown up to 60 vehicles in the meanwhile. The company’s field service operations has a very high performance volume and is therefore dependent on its vehicles at any time. At this point, ‘connect business’ is acting as a link between Palmberg and the Mercedes-Benz service partner ‘Wandel & Partner’. With the latest vehicle notifications, the Mercedes-Benz maintenance locations can directly propose appointment options for the drivers and additionally ensure material availability for the scheduled repairs. This results in greater time management possibilities for the field service operations and the repair shops as well as a greater transparency and optimized processes for the fleet manager. Hereby, Palmberg GmbH could realize an increase of efficiency up to 50% within the maintenance and repair process.
With the latest mileage information from ‘connect business’ – generated directly from the vehicles – the ‘contract and cost’ section displays the risks regarding an excess or shortage in mileage. Therefore, this information is always up-to-date and 100% valid with ‘connect business’ compared to fuel card invoices. The Mercedes-Benz partner ‘Süverkrüp’, who also has access to Palmberg’s vehicle data via the portal, approaches the company proactively with contract amendments or new and attractive leasing options. Moreover, Palmberg is able to save expenses for additional mileage in the middle four-digit range through contract adjustments based on real mileage and saves considerable time in the contract adjustment process, since this no longer has to be initiated.
‘We have been using ‘Uptime’ for our trucks in the area of maintenance management for a long time. Through ‘connect business’, we now have the option to optimize our vehicle maintenance process – from reporting the company car driver up to appointment scheduling with the service partner – by using recent and dynamic status data. Especially with the constantly updated mileage, we can now adjust our leasing contracts based on reliable data as required. Thereafter, we will take a look at the digital driver’s log.’
Christian Zwiebelmann, divison manager logistics PALMBERG Büroeinrichtungen + Service GmbH
Palmberg GmbH has a complex network consisting of different partners for administration, repair and vehicle maintenance. Thus, the processes might become unclear and tedious. By means of ‘connect business’ the company has identified the perfect interface between its own enterprise, contract and service partners. Moreover, Palmberg was able to optimize their fleet management processes considerably.
In order to ensure a frictionless cooperation between the various partners, it is important that the involved parties have a simple, fast and most importantly, an up-to-date overview of the data they need. This is ensured through the features of ‘connect business’ since various data can be accessed through the portal. In addition, the visualization of diagnostic data and mileage enables an optimal overview for the various stakeholders. For example, the contractual partner ‘Süverkrüp’ can see all contract data at a glance. By ‘connect business’, the service partner ‘Wandel & Partner’ has the possibility to view all diagnosis and maintenance data of Palmberg GmbH in real time. Thus, every partner has a higher transparency - and furthermore appointments can be scheduled upfront and costs can be reduced.
By consolidating the data within one system, Palmberg GmbH could noticeably increase the transparency of the mileage and the technical condition of its fleet. As all data are accessible for each of the three parties, communication is more efficient and actions can be taken accordingly. For instance, it is easier to keep obligations and confessions, which leads to high savings from a corporate perspective.